Privacy policy
This website does not store the RFQ form: nothing you type is posted to a server, saved in a cookie or written to local storage. No analytics or advertising tracker is loaded, and information reaches ValveTrace only when you send the form by email or WhatsApp, or write to us directly.
What the website itself does not do
The RFQ form runs in your browser. The values you type are held in the page and are not posted anywhere, saved to a cookie or written to local storage. They leave the site only when you press “Send by email” or “Send on WhatsApp”, or copy the summary yourself.
No analytics service, advertising pixel or other third-party script is loaded, and no cookie is set for advertising or measurement. Closing the page discards everything you typed.
What we receive
When you send an RFQ by email or WhatsApp, we receive the address or phone number you write from, the valve details you entered and any attachment you add. We use them to prepare the quotation, to answer technical questions and to follow up that enquiry.
Legal basis and how long we keep it
We use your enquiry because you asked us for a quotation: it is needed to take the steps you request before a contract. Where the details belong to a colleague named in the enquiry, we rely on our legitimate interest in answering a business enquiry. Order records are kept because commercial, tax and export-control rules require them.
| Record | Kept for | Why |
|---|---|---|
| Enquiry and quotation that do not lead to an order | 24 months after our last contact | To answer follow-up questions and to show which factory quoted your enquiry through us |
| Enquiry, quotation and order records when you place an order | 10 years after delivery | Commission, tax, warranty and export-control records |
| Messages asking us to delete your data | As long as needed to show the request was handled | Proof that we acted on it |
After the period ends, the record is deleted or reduced to the valve details with no name or contact information.
How the factories receive an RFQ
We send the technical specification to the panel factories that quote the valve: valve type, size, pressure class, body material, end connections, service, testing requirements and quantity. That specification goes out without your name, email address, phone number or company details.
Your contact details are not shared with a factory before you place an order, and the offers are compared for you. The manufacturer and its API licence number are named in your quotation, not on the public pages.
When you decide to order, you sign the purchase order directly with the manufacturer named in your quotation, because we act as a commission agent and the manufacturer is the seller. From that point the manufacturer receives your company name, the contact person for the order and the delivery and document details it needs to make, invoice and ship the valve.
If a third-party inspector attends the factory acceptance test, the inspector receives the valve and delivery details needed for the visit.
Email and WhatsApp
An RFQ sent by email travels through your mail provider and our mailbox provider. A WhatsApp message is delivered through WhatsApp, which applies its own privacy terms to the message and to the number you write from.
Hosting
The site is served by a content delivery network that keeps standard access logs, such as IP address and requested page, for security and operation, under the provider’s own privacy policy. We have not switched on any log storage of our own, and we do not use those logs to identify visitors.
Your requests
To ask what we hold about you, or to have it deleted, email sales@valvetrace.com.
Postal address: ValveTrace, No. 583, Fourth-Sidewalk, Third-Road, Binhai, Wenzhou City, Zhejiang Province 325000, China.